Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: December 2024
Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and city/location when you request a quote, fill out a contact form, or communicate with us
- Project Details: Information about your lanai, pool enclosure, or outdoor space that you share when requesting estimates
- Communications: Messages you send through our website forms, email, phone calls, or chat feature
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Schedule consultations and installations
- Communicate with you about your project
- Send follow-up information you've requested
- Improve our website and services
AI Chat Assistant
Our website features an AI-powered chat assistant to help answer your questions about our products and services. When you use the chat:
- Your messages are processed by our AI system to provide helpful responses
- Contact information you share (name, phone, city) may be collected to follow up on your inquiry
- Chat conversations are not stored permanently and are deleted after your session
- The chat assistant may offer to schedule a call or provide a quote based on your conversation
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in operating our website or servicing you (e.g., email services), bound by confidentiality agreements
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Cookies and Analytics
Our website uses:
- Google Analytics: To understand how visitors use our website. This includes information like pages visited, time on site, and general location. You can opt out using Google's opt-out browser add-on.
- Essential Cookies: To enable basic website functionality
Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. We will post any changes on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
- Email: info@lanaicurtains.com
- Phone: (407) 967-3420